Return Policy

We sincerely hope you love every item you purchase from us. If, for any reason, you are not completely satisfied, we are fully committed to resolving the matter to your satisfaction.

Return Eligibility:

You may request a return within 7 days of receiving your order.

Returned items must be unused, undamaged, and in their original packaging.

For hygiene reasons, earrings and custom-made items are not eligible for return or exchange.

Return Process:

Please contact us via email at songshepeng@lantuwhly.com within 7 days of receiving your items, providing your order number.

Once your return request is approved, we will provide you with the return address and detailed instructions.

Unless the item arrived damaged or was shipped in error, return shipping costs are the responsibility of the customer.

Refunds:

Once we have received and inspected the returned items, your refund will be issued to your original payment method within 5 to 7 business days.

You will receive an email notification once the refund has been processed.

Thank you for your understanding and for choosing us—your satisfaction is of the utmost importance to us.